PS : Preference for locally available candidates.
Windows 7 Migration Technician
Responsibilities
· Playing key role in migration of client computer systems from Windows XP to Windows 7 platform including but not limited to: hardware setup and installation, OS images and applications installation and connecting PCs to the company network.
· Following procedures set by Dubai Petroleum to save data, image and restore settings to new or existing computer systems
· Map network printers, install applications and manage a daily deployment list
· Act as hands and feet for project team to assess and resolve any issues to complete migrations
· Document and certify completion of migrations to project team
· Assist end users and answer end users question where applicable
Technical Requirements
· Familiar with OS platforms and administrative functionalities
· Able to map network drives, add systems to domain, locates files and troubleshoot associated issues.
· Able to install memory, software applications, drivers and printers.
· Able to follow processes and procedures.
· Ability to lift equipment up to 20 KGs
· Able to complete replacement migrations by installing new keyboard, mouse, docking stations, power supplies and run cabling.
· Familiar with Office 2010 how-to
· Basic knowledge of the principles, methods, and techniques used in network troubleshooting and support.
· Excellent troubleshooting skills
· Ability to use DPE IT ticketing system to create, update and close tickets
· Ability to work first, second, and third shifts, as well as weekends, as necessary, to fulfill coverage.
Required Education and Experience:
· Bachelor's Degree in related technical field and 1-6 years of experience in an end user help desk environment; or
· Associates Degree in related technical field and 4-10 years of experience in an end user help desk environment
Preferred Certifications:
· ITIL Foundation V3
· CompTIA A+, Network +
· MCSA/ MCSE
